Exchange and returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our exchange and return policy below:

Returns

Eligibility:

  • Items must be returned within 30 days of receipt.

  • Products must be in their original condition, unused, unworn, unwashed, and with all original tags and packaging intact.

Return Process:

  • To initiate a return, please contact us at info@gvulcan.com with your order number and reason for the return.

  • Once your return is approved, you will receive instructions on how to send your item back to us.

Return Shipping:

  • Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.

Refunds:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and automatically applied to your original payment method within 3-5 business days.

  • Original shipping costs are non-refundable.

Exchanges

Eligibility:

  • Exchanges are allowed within 30 days of receipt for items that are defective, damaged, or if you need a different size or color (subject to availability).

  • The item must be in its original condition, unused, unworn, unwashed, and with all original tags and packaging intact.

Exchange Process:

  • To initiate an exchange, please contact us at info@gvulcan.com with your order number, details of the issue, and your preferred exchange item.

  • We will provide instructions on how to send the item back to us and arrange for the exchange.

Exchange Shipping:

  • We will cover the shipping costs for sending the exchanged item to you. Return shipping for the original item is the responsibility of the customer unless the exchange is due to a defect or error on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@gvulcan.com with your order number and a photo of the damage. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions about our exchange and return policy, please contact us at info@gvulcan.com. We are here to help!